1. Scope of This Policy

This Returns & Refund Policy applies to the sale of digital content supplied in non-tangible form, including but not limited to:

  • PDF files
  • Downloadable guides, documents, or informational materials
  • Digital educational or informational content

These products are sold by Compte Plus – Leyla Zikmund EI, a business registered in France (SIRET 85194524600029).

2. Legal Framework

This policy is established in accordance with:

  • Directive 2011/83/EU on consumer rights
  • Articles L221-18 to L221-28 of the French Consumer Code (Code de la consommation)

3. Right of Withdrawal (Droit de rétractation)

3.1 General Rule

In principle, consumers benefit from a 14-day right of withdrawal from the date of conclusion of the contract, without having to justify their decision or pay penalties.

3.2 Exception for Digital Content

In accordance with Article L221-28, 13° of the French Consumer Code, the right of withdrawal does not apply to digital content supplied in non-tangible form once performance has begun, provided that:

  • The consumer has expressly agreed to the immediate supply of the digital content, and
  • The consumer has expressly acknowledged that they waive their right of withdrawal.

By purchasing and downloading (or accessing) our digital products, the customer expressly:

  • Requests immediate access to the digital content, and
  • Acknowledges the loss of the right of withdrawal.

As a result, no refund can be requested once the digital content has been delivered or made accessible.

4. Refund Policy

4.1 No Refund After Access

Due to the nature of digital products:

  • All sales are final
  • No refunds, exchanges, or cancellations are possible once the digital content has been made available to the customer

This applies regardless of whether the content has been downloaded, opened, read, or used.

4.2 Technical Issues

If you experience a technical problem preventing access to the purchased digital content (e.g. corrupted file, invalid download link), please contact us at:

📧 leyla.zikmund@gmail.com

We will:

  • Re-send the digital file, or
  • Provide an alternative access method

No refund will be issued if the digital content is accessible and functional.

5. Responsibility Disclaimer (Responsibility Discharge)

5.1 Informational Content Only

All digital products sold by Compte Plus are provided for informational and educational purposes only.

They do not constitute:

  • Legal advice
  • Accounting, tax, or financial advice
  • Medical, psychological, or professional advice

The content is based on general information available at the time of publication and may not reflect subsequent legal, regulatory, or practical changes.

5.2 No Guarantee of Results

Compte Plus makes no guarantees regarding:

  • Results obtained from the use of the information
  • Financial, legal, administrative, or professional outcomes

The customer remains solely responsible for:

  • The interpretation of the content
  • Any decisions, actions, or omissions based on the information provided

5.3 Limitation of Liability

To the maximum extent permitted by applicable law:

  • Compte Plus shall not be held liable for any direct or indirect damage, loss, or prejudice resulting from the use or misuse of the digital content.
  • This includes, without limitation, loss of profit, loss of opportunity, or legal, financial, or administrative consequences.

6. Intellectual Property

All digital content sold by Compte Plus remains the exclusive intellectual property of Compte Plus.

Any reproduction, distribution, sharing, resale, or transmission to third parties—whether free of charge or for consideration—is strictly prohibited without prior written authorization.

7. Contact Details

For any questions regarding this policy or your purchase, please contact:

Compte Plus
📍 Address: 1 place Joseph Bermond, 06560 Valbonne, France
📧 Email: leyla.zikmund@gmail.com